Yuyu Yusof
Rude staff. Indian Man. Wrong address, instead of uodate the correct address, easier for him to blame google. With cases, also didn't help. Confidently said my account is expired.
Location: 2F-142 2nd Floor, 100, Persiaran Bayan Indah, 11900 Bayan Lepas, Penang, Malaysia
Floor G · Queensbay Mall
Based on 296 Google reviews
Yuyu Yusof
Rude staff. Indian Man. Wrong address, instead of uodate the correct address, easier for him to blame google. With cases, also didn't help. Confidently said my account is expired.
Mona Ali
Poor Service Experience-Astro Queensbay Mall I visited your outlet on 24 June around 7:00 PM to ask about an issue with my …
Nicole Ha
Have a very great experience in Astro store. The staffs very friendly and the lady name Gowri that i was engaged was very helpful, explained everything in very details and help to resolve all issues in short time to have a smooth transition. Appreciate so much.
Ello Props
Considering how troublesome ASTRO hotline is, walking into this place and meeting NURUL has been a breath of fresh air. She is very helpful, attentive and I can see how she genuinely care for customer needs. I applaud her for that. Thank you Nurul. The process has been easy with your help.
Astro Experience Store
Astro Customer Service Center
Exterior storefront of Astro customer service center with pink signage displaying 'astro' logo and 'PUSAT PERKHIDMATAN PELANGGAN'. Above the entrance is a sign for Longstay & Holidays (MM2H) Sdn Bhd. Several people are standing outside near the entrance, some wearing masks. A tattoo shop sign is visible on the upper right. Motorcycles are parked nearby.
Astro Storefront
Exterior view of a building with a large pink Astro sign above the entrance. Above it is a white sign reading 'LONGSTAY & HOLIDAYS (M) SDN. BHD.' in English, Malay, and Japanese. A white car is parked on cobblestone pavement in front. Glass windows display promotional posters inside.
Astro Customer Service Center
Exterior storefront with prominent pink 'astro' sign above glass entrance. Sign reads 'PUSAT PERKHIDMATAN PELANGGAN'. A man stands outside on the right. Two scooters are parked in front. Above, a red banner displays phone number 604-685 1804 and website www.nailstore.my. A Malaysian flag is mounted to the right of the entrance.
Astro Storefront
Exterior view of a building with pink Astro sign above entrance, arched doorway, glass windows displaying promotional materials inside. Above the main entrance, signs for 'THE ART GALLERY' and 'LONGSTAY & HOLIDAYS (M) SDN BHD' are visible. A black car is parked in front on cobblestone pavement.
Astro Customer Service Center
Exterior storefront with prominent pink signage displaying 'astro' logo and 'PUSAT PERKHIDMATAN PELANGGAN'. A Malaysian flag is mounted on the right side of the entrance. Glass doors reflect the street, showing interior lighting and a slogan '4 simple buttons that...' inside. Several people are walking in front of or entering the store. A smaller hanging sign also displays 'astro' logo. The building facade includes a satellite dish and potted plants nearby.
Astro Storefront with Closed Roll-Down Door
A closed storefront with a neon 'astro' sign above a roll-down metal shutter. The facade features promotional graphics for 'The Quest for the World Cup,' including national team flags on either side of the entrance. To the left, an adjacent store has similar branding and a partially open door leading to an exit. A fire extinguisher is mounted near the right side of the entrance.
Astro Experience Store interior
Interior shot of a retail counter with 'Astro Experience Store' signage on a wooden counter top. Behind the counter is a large promotional poster for 'House of the Dragon' featuring HBO GO branding and premiere details. On the counter, there are branded merchandise including a red Astro Rewards bag and other small items like snack boxes.
Customer at Astro Store Counter
A woman wearing a black hijab and pink long-sleeve shirt with 'astro' logo is seated at a wooden counter, reviewing printed documents while using a laptop and mouse. Behind her are cartoon character cutouts (Nidi and Nini) and a TV screen displaying promotional content in Malay. The setting appears to be an indoor retail store environment.
Astro Experience Store Interior
Interior view of a retail store with 'astro' logo in pink neon above entrance. Promotional banners for 'House of the Dragon' HBO GO are displayed. A central display features a dragon emblem on floor mat. Shelves hold merchandise, including TVs and devices. Staff member is present near counter. Modern lighting and wooden flooring enhance ambiance.
Astro Service Counter Interior
Interior view of an Astro service counter with a pink wall featuring the 'astro' logo in white. A computer monitor displays number '1', with a sign reading 'Please Do Not Pull The Chair' in English and Malay. Promotional materials include an 'AUTO DEBIT Sign up today!' flyer and branded merchandise. A person is partially visible using a keyboard.
Astro Service Counter Interior
Interior view of a customer service counter with staff behind desks labeled 1, 2, and 3. A large pink wall features the 'astro' logo in white. Staff wear black t-shirts with 'HALFWORIS' printed on them. A door marked 'KELUAR' is visible to the right. A promotional poster for 'iSOL Live' is partially visible on the far right. The counter has black perforated chairs and computer monitors. No menu or external storefront is shown.
Astro Experience Store Interior
Modern retail space with wooden flooring, white walls, and promotional banners for HBO GO and House of the Dragon. Displays include branded merchandise, product shelves, digital screens showing content, and a central counter with tablets. Banners hang from ceiling, posters on display panels, and a large screen above the counter. Staff is present behind counter.
Astro Account Recovery Instruction
A promotional graphic with a bright yellow background featuring the Astro logo in the top left corner. A hand holds a smartphone displaying an account number placeholder. Text on the right instructs users to send a specific SMS format (ASTRO<space>ACC<space>12-Digit NRIC) to 66688 to retrieve their account details, providing an example message. Standard telco charges apply as noted at the bottom.
Office Interior with Staff
Three individuals are seated at desks in an office environment with wooden panel walls. Two staff members wear black t-shirts with 'HALFWORLDS' printed on them. A television mounted on the wall displays a person singing. Nameplates, computer monitors, keyboards, and promotional materials like 'Auto Debit' cards are visible on the desk. The room has framed certificates on the wall and overhead lighting.
Astro Storefront Interior
Interior view of a shopping mall with Astro store entrance visible. The store has glass walls displaying promotional posters for sports events and TV shows. A sign above reads 'CENTRAL ZONE' with directional icons. Inside the store, there is a display screen, a counter, and cartoon character figures. The floor reflects the lights and signage. No menu or printed materials are clearly legible.
Astro Storefront Event
Group photo of people posing with large inflatable mascots in front of an Astro store entrance. The storefront features a glowing pink 'astro' logo on the glass facade. Several promotional banners are visible above the entrance, including HBO and Game of Thrones branding. The floor is covered with a red carpet. No menu or printed materials are present.
Promotional Displays in a Service Center
Five digital screens mounted on beige frames display advertisements for various streaming services and offers: Astro Biz (Offer of the Month), Home of Sports (Premier League Football), Astro Signatures (TV show), Netflix (Man of the Bee), and Disney+ Hotstar (Doctor Lawyer). The walls are light-colored with recessed lighting, and a fire extinguisher is partially visible to the right.
Astro Service Center Interior
Interior view of a customer service area with Astro branding on the wall. A reception desk with staff is visible, along with waiting chairs and overhead signage displaying features like VOD, 4K, Cloud Recording, and Multi-Screen. A 'PLEASE DON'T FULL' sign is placed near the counter. The floor reflects lights and furniture. Date stamp indicates photo taken July 2, 2020.
Astro logo
Pink 'astro' text with a curved underline on a white background, framed by black borders.
Astro GO Promotion Display
Interior promotional display for Astro GO service featuring a vertical pink gradient banner with 'Download Online, Watch Offline' and 'Get It For Free Here!' text. Two screens show TV content: one with a woman in a red dress (partially obscured), the other showing a man in a black shirt with 'SELAMAT PAGI MALAYSIA' and 'KHAMIS'. A small power outlet is visible below the display.
Three individuals posing indoors
Three men standing in front of a television screen displaying a cooking show with the 'food' logo. Behind them is a red wall with Chinese characters on vertical banners. To the right, an electronic display shows channel numbers 1190 and 20, along with 'astro ON-THE-SCREEN'. The men are holding small items: one holds a red box, another holds two orange-colored objects.
Astro Store Interior
Modern retail interior with wooden flooring, gray seating, and display screens showing Astro GO and Astro Fibre promotions. A brick counter with illuminated base is on the right. Product boxes are displayed under LED-lit shelves. The ambiance is clean and bright.
Group photo inside a store
Four people posing together indoors; two women wearing 'HALFWORLDS' t-shirts, one man in a red Manchester United jersey with Chevrolet logo, another man in a black 'HALFWORLDS' shirt. Background includes promotional posters on walls, a glass display panel with pink items, and a partially visible person to the right.