Gary Koay
I am extremely disappointed with the service provided by Samsonite Queensbay Mall, Penang. …
Location: Lot: 1F-63/63A First Floor, 100, Persiaran Bayan Indah, 11900 Bayan Lepas, Pulau Pinang, Malaysia
Floor 1 · Queensbay Mall
Based on 11 Google reviews
Gary Koay
I am extremely disappointed with the service provided by Samsonite Queensbay Mall, Penang. …
gaven chan
Service staff said branch can help to arrange product warranty when I bought it. Service staff redirect me to go service center myself when warranty is needed. Disappointing.
Qasim Zubair
Worst ever experience buying luggage from a shop let alone from a name like samsonite. Wasted about an hour showing us bags that were not in stock. Team was very unprofessional with thier attitude. When asked to speak to a supervisor or manager, they said they cant be reached on a weekend, so thats saying alot!
Ken II
Fatin and Shahida was very helpful with me and my parents purchase at the store , they gave very honest opinions on each product. Would recommend coming if interested in buying any product from Samsonite.
Samsonite
Samsonite Storefront
A Samsonite store in a mall with glass facade, illuminated signage above entrance, and product displays visible through windows.
Samsonite Storefront
A Samsonite store in a mall with glass facade, illuminated signage on both sides of the entrance, and various luggage displays inside including suitcases and bags.
Samsonite Storefront in Mall
The image shows the storefront of a Samsonite store, featuring illuminated signage with the brand name 'Samsonite' above glass display windows. Inside, various luggage and handbags are arranged on shelves and stands. The floor is highly reflective, showing reflections of the store's interior and lighting.
Samsonite Storefront
A Samsonite store entrance with glass facade, illuminated signage above the door, and product displays including suitcases and bags inside.
Samsonite Storefront
A modern retail store entrance featuring a prominent illuminated Samsonite sign above glass doors. Inside, gold-framed display shelves showcase various luggage and handbags in neutral tones. A large digital screen on the right wall displays an advertisement with a model holding a suitcase. The interior is well-lit with recessed ceiling lights and tiled flooring.
Job Sheet from Samsonite (M) Sdn Bhd
A close-up photo of a torn job sheet from Samsonite Repair & Service Centre located at 12, Jalan University, 46200 Petaling Jaya. The document lists a repair item with quantity '160' and mentions replacing a scratch. A handwritten note indicates a cost of RM160.00. The form includes fields for name, telephone, date, remarks, and total amount.
Backpack Store Interior Display
Interior view of a retail store showcasing various backpacks and luggage on display shelves and pedestals. A large illuminated poster on the left wall features a model wearing a plaid suit with a black backpack. Shelves in the background hold additional bags, including suitcases and duffel bags. Several products have orange circular tags attached.
Queensbay Mall Contact Information Sign
A close-up photo of a taped contact information sign on a white wall, likely inside a building or hallway. The sign lists departments and phone numbers for Queensbay Mall Security Department (04-619 8981), Maintenance Department (04-642 0290), and Management Office hours (Mon-Fri 9am-6pm) with number 04-646 8888.
Luggage Store Interior with Sephora in Background
Interior view of a luggage store, likely within a shopping mall. The foreground shows a checkout counter with computer monitors, cash registers, and payment terminals. Behind the counter, rows of suitcases are displayed on shelves. In the background, a Sephora store is visible through an open passage.
Public Bank Receipts
Two printed receipts from Public Bank, Samsonite-Queensbay ML in Penang. The receipts show transaction details including host ID, batch number, date/time (12DEC17), and a total amount of RM1007.20 with zero counts for other transactions. The layout includes columns for trans, count, and amount (RM). No shop front or menu is visible.
Hand with Ring in Store Interior
A close-up of a hand wearing a gold ring with an 'X' design, held up against the background of a retail store interior. The shelves behind display various bags and accessories.
Queensbay Monthly Duty Roster
A printed monthly duty roster for staff at a business named Queensbay, dated December 17th. The roster lists names like Bernie, Imran, Shail, Ray, Firdaws, and Rafi with their assigned shifts marked by letters (M, A, E, X) across the month of December.
Food on table
A white table with three food items: a bowl of soup with dumplings and green onions, a plate of noodles with bok choy, and a cup of instant noodles.
Job Sheet from ZO Luggage Services
A close-up photo of a job sheet document from ZO Luggage Services, featuring handwritten details including customer name 'Choo Wan Yen', phone number '012 438 3511', and date '9-11-17'. The form lists items like 'Bag', 'Guarant Cap.', 'Shoulder strap', with quantities marked as 'For'. A signature is visible at the bottom.
Handwritten Inventory or Order Log
A close-up of an open notebook with handwritten entries in columns labeled 'customer name', 'contact number', 'model description', 'remarks', 'DN NO', 'collected date', 'charges', and 'sign / tc to'. Entries include names like 'Choo Wen Jen' and model descriptions such as 'Backpack', 'Reserve zip lock', and 'Replace 2 wheel'. Dates like '5 Dec 2017' are visible. A metal ring binder is partially seen at the top right.
Comming Month Duty Roster
A printed duty roster sheet with handwritten entries, showing staff names and assigned days of the month. The document includes columns for dates and rows for staff members like Beez, Imran, Shaul, Ray, Firdaus, Rafi, and others. Some cells are filled with letters (e.g., M, A, E) likely indicating shifts or roles.
Boba Tea Cup on Table
A close-up of a bubble tea cup with yellow straw, placed on a menu-covered table in a casual dining setting.
Staff Schedule Chart
Handwritten staff schedule chart showing names (Barnz, Imran, Shariq, Ray, Fridays, Rafi) and dates with M/F indicators across a grid layout.
Handwritten Table or Chart
A close-up, slightly blurry image of a printed grid paper with handwritten entries in blue ink. The handwriting is dense and appears to be organized into columns and rows, resembling a data table, inventory list, or perhaps a schedule. The top row contains small, repetitive symbols or abbreviations that are difficult to decipher individually but seem to form a header row. Below this, there are multiple lines of text with varying lengths, some containing numbers and others appearing as short phrases or codes. The lighting casts shadows across the page, suggesting an indoor setting with overhead light sources.
Store Cash Receipt
A printed cash register receipt showing store closure details, including till opening amount of 300.00, total cash pickup of 470.10, and various credit card transactions totaling 2375.79 MYR. The receipt lists declared amounts for MasterCard, Visa, Mall Certificate, American Express, and Diners Club cards, all with zero difference from system totals.
Handwritten Sales Tracking Sheet
A handwritten ledger or sales tracking sheet with columns labeled A through E and rows representing dates from 1 to 31. The left side shows daily totals, including a monthly total of 458. Entries include numbers like 20, 25, 30, etc., likely representing sales figures or counts per day.
Samsung Daily Sales Collection Sheet
A handwritten sales collection sheet from Samsung Mobile Store, showing daily transactions with model numbers, quantities sold, prices, and payment methods (cash, card). The document includes columns for date, sales memo, model no., qty sold, discount, total amount, cash received, card transaction, and comments. Handwritten entries include dates like 07/12, 30/17, 30/18, 30/19, and 30/20. Payment types listed are Cash and Card.
Sales Consultant in Black Polo Shirt
Close-up of a man wearing a black polo shirt with a name tag that reads 'Sales Consultant' and features a logo resembling a stylized swirl or fan. The background is slightly blurred, showing hints of blue and yellow objects, possibly shelves or equipment.
Inventory Management Software Interface
Screenshot of a computer screen displaying an inventory management system. The interface shows a 'Scan or key an Item ID or UPC' field with a barcode scanner icon, and below it, a list labeled 'Sold Items' containing four entries (Item #1 through Item #4), each showing 'Cash Paid', 'Amount Due', and 'Status'. A message box at the top instructs users to scan barcodes if missing or unreadable.
Shopping Bag with Samsonite Branding
A person wearing a gold watch and bracelet holds a black shopping bag with 'Samsonite' branding visible on the side. The background shows an indoor retail environment, possibly an airport or mall, with a counter displaying various items and a no-smoking sign in Malay ('DILARANG MEROKOK'). A pink bag is partially visible in the foreground.
Celcom Official Receipt on Table
A close-up photo of a Celcom official receipt placed on a light wooden table. The receipt shows transaction details including mobile number, amount in RM, and date (08 DEC 2017). A smartphone is charging nearby with visible cable and screen reflection. Partial view of yellow packaging or box at top edge.
Staff Schedule Sheet
A handwritten weekly staff schedule grid with names listed on the left and days of the week across the top. Entries include initials like 'B', 'S', 'R', 'F', 'K' under specific dates. Some cells contain letters such as M, X, A, F, E. The sheet appears to be part of a larger document titled 'BOUTIQUE MONTH'. Handwritten notes at the top indicate 'Greenbay Dec 17' and 'Christmas'.
Interior of a store with two men
A selfie-style photo inside a brightly lit retail space. In the foreground, a man with dark hair and a mustache looks at the camera. Behind him to the right, another younger man in a black shirt points toward shelves stocked with various packaged goods, possibly electronics or accessories.
Selfie with Ring
A close-up selfie of a person covering part of their face with one hand, showcasing a gold ring with an engraved design on the index finger.
Luggage Store Interior
Interior of a luggage store with colorful suitcases displayed on shelves and platforms. A sign indicates '50% off'. People are browsing in the background.
Job Sheet Document
A close-up photo of a torn job sheet from Samsonite (M) Repair & Service Centre, showing handwritten details including item description and remarks.
Handwritten Log Sheet with Printed Paper Background
A close-up of a handwritten log sheet on lined paper, showing columns labeled 'DN NO', 'collected date', and 'charges'. Entries include numbers like 3366, 3367, 3370, and dates such as Jan 2, 2018 and Dec 5, 2017. The word 'FOC' appears in the charges column. In the background, partially visible printed text includes phrases like 'SORRY FOR INCONVENIENCE', 'WILL BE OUT TO WORK', and '10M LAT'. A watch is faintly visible at the top right corner.
Handwritten Data Sheet
A close-up of a handwritten data sheet with columns labeled 'Date', 'Count', and 'Daily Total'. The dates range from December 1 to December 30, with corresponding counts and totals written in blue ink. The sheet includes headers like 'A', 'B', 'C', etc., suggesting categories or groups. The handwriting is neat and organized, indicating a systematic recording of daily counts.
Global Count Sheet - January 2018
A handwritten monthly count sheet titled 'Global Count Sheet' with the location 'Queensbay' and date range 'January 2018'. The document includes columns for Opening Count, Sales (Outward), Purchase (Inward), Others (WEX), Defect, Closing, and Staff Name. Dates are listed from Monday to Wednesday in January, with some days marked in red ink. No physical shop front or menu is visible.
SAMSONITE (M) Daily Sales Collection
A handwritten daily sales collection sheet from SAMSONITE (M), showing columns for date, customer name, product code, quantity sold, discount amount, cash received, credit card amount, and comments. The visible entries include dates like 2017/3/29 and 2017/3/30 with corresponding transaction details.